Shipping policy
At Avelony, we're proud to serve customers across Australia with reliable and efficient shipping.
1. General Shipping Information
We currently ship throughout Australia. Shipping options, costs, and delivery times may vary depending on your location.
2. Processing Time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.
3. Shipping Rates
Free shipping on all orders, with no minimum purchase.
4. Estimated Delivery Times
- Processing Time: 2–3 business days (Monday to Friday)
- Transit Time: 4–9 business days (Monday to Friday)
- Total Delivery Time: 6–12 business days
- Time Zone: (AEST) Australian Eastern Standard Time
Please note: delivery times are estimates and may be affected by carrier delays.
5. Shipping Restrictions
We do not ship to PO Box addresses or restricted areas.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts or undelivered packages, orders may be returned to us. We will contact you to arrange a new shipment, which may incur additional shipping costs.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at info@avelony.com.
Contact Information
- Store name: Avelony
- Company name: Arens & Spahija GbR
- Company Address: Lärchenstraße 8, 97469 Gochsheim, Germany
- Warehouse Address: [PENDING: AU Warehouse/Return Address]
- Company nr.: DE456808259
- Phone: [PENDING: AU Phone Number]
- Email: info@avelony.com
- Monday to Friday | 09:00 – 17:00 (AEST)
- Weekends | 11:00 – 16:00 (AEST)
- We aim to respond to your inquiries within 24 hours.